UKROEd Frequently Asked Questions

Frequently Asked Questions

Who are UKROEd?

UKROEd is a private not-for-profit company, which conducts the management and administration of the NDORS Scheme on behalf of the Road Safety Trust. UKROEd focuses offering courses for offences where it is deemed re-education rather than enforcement is being offered in an attempt to avoid re-offending

Who are the Road Safety Trust?

The Road Safety Trust is a charity whose purpose is to make UK roads safer, achieving impact through the funding of practical measures, research, dissemination and education. The members of the Trust are the 43 police forces of England, Wales and Northern Ireland and the Association of Police and Crime Commissioners. The Road Safety Trust owns UKROEd Ltd.

What data will you collect and why?

We will collect your Reference Number and PIN to retrieve your Course Offer. To register you we will collect your name, month & year of birth, address, email address, telephone number and your driver number and enter these on the national system. This information will be used to verify your identity and your eligibility for your course. This information may also be verified with the Police Force that offered you your course.

The information will then be passed to the Course Provider system and we will collect additional information to provide any assistance you may require on the course and to process your payment.

Neither UKROEd nor the Course Provider are permitted to use your data for marketing purposes.

Who will you share this data with? Who can access it?

Your data will only be shared by UKROEd, the Course Provider and the Police. Everyone who accesses your data must have a legitimate business reason to do so. You can see everyone that has accessed your data, and why, if you create an account on offer.ndors.org.uk

What if I do not want to give you this data?

We only collect the minimum amount of data necessary to process your course offer. If you do not provide this data, we will not be able to progress your course offer and your offence will be handed back to the police to be processed by another means - your original Fixed Penalty Notice or prosecution, depending on why you have been offered the course.

Why is my data being held for 3.5 years?

You can only be offered one NDORS Course for a particular type of offence in any 3-year period. This is called the "eligibility period". If you complete your course, UKROEd will keep your data on the national system for 3.5 years to confirm whether you are eligible for a future course if you commit another offence. This period covers the 3-year Eligibility Period and a 6-month administration period for the police to process any future offence. . Your data will be removed from the national system after 3.5 years, unless you request that UKROEd keep your data for longer or you have committed another offence in this time.

The Course Provider is only permitted to keep your record for 1-year after your course attendance.

What happens if I decide not to book a course?

If you do not book a Course today, the Course Provider will hold on to your data for 5-days so that you do not have to register again if you call back. If you call another Course Provider, or do not call back in that 5-day period, then you will need to register again.

Once you have registered, UKROEd will keep your data for 12 months. This is so that the Police can properly dispose of your offence. Your data will be removed from the national system after 12 months, unless you request that UKROEd keep your data for longer or you have committed another offence in this time.

What happens if I do not complete the course?

If you book a Course but do not complete it, the Course Provider will hold on to your data until your Course Offer expires - usually 4-5 months from your offence date. This date is set by the Police who offered you your course.

UKROEd will keep your data for 12 months. This is so that the Police can properly dispose of your offence. Your data will be removed from the national system after 12 months, unless you request that UKROEd keep your data for longer or you have committed another offence in this time.

How do I access my data?

You can access your registration and course data at any time at offer.ndors.org.uk. You will need to keep your Reference Number and PIN.

You can also create an account at offer.ndors.org.uk which allows you to see all of your courses in one place, set communication preferences, and easily see who has accessed your data and why.

If I give you my email address what will you send me?

You will receive 2 emails from UKROEd - one to confirm your registration and another to confirm your Course completion. If you create an account at offer.ndors.org.uk, you can opt in to receive further emails related to your Course and occasional invitations to provide feedback on your course experience or to join research projects evaluating the courses and their outcomes.

The Course Provider will email you your Course Joining Instructions and course reminders.

Neither UKROEd nor the Course Provider are permitted to send you any marketing materials.

Who do I contact if I have any concerns, questions or wish you exercise my rights as a Data Subject?

You can contact UKROEd on data.protection@ukroed.co.uk

You can contact the Police Force who offered you the Course using the contact details on your Course Offer letter or police.uk

You can contact the Course Provider who you have booked a Course with.

Where can I find further information on how you process my data?

You can access the UKROEd Privacy Statement at offer.ndors.org.uk/privacy or by emailing data.protection@ukroed.co.uk

You can access the Police Privacy Statement using the information on your Course Offer letter

You can access the Course Provider Privacy Notice on our website, by speaking with our call handler, or using the information on your joining instructions.